We put in a lot of thought with what we select for our store, as do you for your home or business. If you need some more information to help make your decision before you commit to purchase, please contact us. We want to make sure you’re happy with your choice!
You may return your bedding or small accessory item(s) within 14 days of receipt for a credit note for the purchase price excluding shipping and handling costs. Lighting, rugs, and home decor sales over $250 and all furniture sales are final and not eligible for returning. All returns require pre-authorization, so please contact us to receive instructions prior to sending back your merchandise.
Opened bedding products are considered final sale and cannot be cancelled, returned or refunded.
Items must be:
- postmarked within 14 days of receipt
- unassembled (if applicable)
- in their original condition
- in their original packaging, complete with all tags, instructions, and inserts
We also ask that a copy of your receipt be included with the item(s) you are returning. After the return is received and processed, you will receive a credit the purchase price of the item. You are responsible for all round trip costs associated with returning the item. In many cases the shipping costs in delivering the items to you are subsidized, so please check with us before returning the item to confirm what you will be charged for the return delivery.
You will receive a credit once the product is received in the warehouse and the merchandise has been inspected. Please allow 1-2 weeks for processing.
Please contact us within 24 hours if your order arrives damaged (this time limit is required for insurance purposes). We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you, as long as the following conditions are followed. We ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears severe. Please note that many freight carriers will deny any damage claims if it is not noted on the delivery waybill at the time of delivery, before the carrier leaves.
In order to process your claim, please send us up to three low-resolution digital photos including one photo of the box that the item shipped in, to firstname.lastname@example.org. Make sure to keep all of the original packaging material!
order modifications & cancellations
Please contact us within 24 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from our warehouse or the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 14-day return policy. Lighting sales over $250 and all furniture sales are final and not eligible for returning.
Please contact us with any questions related to returns.